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Step 15: Crisis Management
Following the resignation, the IRS must:
Reassure taxpayers that data remains secure
Communicate transparently with Congress and the public
Review policies to prevent similar conflicts in the future
Effective crisis management strengthens public confidence and institutional stability.
Media coverage framed the resignation in multiple ways:
Ethical stand against unlawful directives
Clash of federal policy priorities
Spotlight on privacy protections in the digital age
Coverage can influence public understanding, congressional oversight, and agency accountability.
Step 17: Lessons for Federal Employees
Key takeaways:
